Questions, answered plainly

No, but don't take our word for it. Before you deposit anything, check three things: where client money is held, whether a withdrawal returns to the method you paid with, and whether every commission is named before you confirm. All three are answered on this page, and you can hold us to them.

Client deposits sit in a segregated account with FSCA regulated payment partners, separate from company funds, so they're never used to run the business. That does not remove market risk: a position can lose value, and no honest platform will tell you otherwise.

Yes. A withdrawal goes back to the same method you deposited with, normally within one business day once KYC verification is complete. You don't have to explain why you're withdrawing.

Cryptolend operates as an FSCA regulated broker in South Africa, and orders are routed accordingly. Ask your analyst for the licence details before you deposit, any licence can be looked up in the public register yourself.

From a commission on completed operations and from paid training, and from nothing else. We take no share of your deposit and we don't earn when a position loses. Every commission is shown before you confirm.

Yes. You can explore the platform and test strategies risk-free on a demo before committing any real capital. This lets you get comfortable with how orders work and how the interface responds.

When you use a regulated platform like Cryptolend, your accounts are protected by standard security protocols and KYC verification. Like any investment, your capital is at risk and returns are not guaranteed - but a personal analyst and clear trading signals help you make informed decisions.

The minimum deposit to open your account and begin is R4,100. You can add more to your portfolio at any time as your confidence and goals grow.

Request a withdrawal from your dashboard at any time. Your funds return to your chosen payment method - typically EFT transfer or card - within standard processing windows, usually 2-3 business days.

KYC verification requires a valid ID or passport and proof of address. This is routine for any investment account and helps keep your segregated account secure against fraud.

No. All costs are shown to you upfront before you execute a trade or withdraw. You will see the exact commission and spread applied - no surprise charges ever.

Our platform uses AI to scan market conditions and generate trading signals based on your risk profile and asset allocation goals. Your personal analyst reviews each signal, explains the reasoning, and gets your approval before any capital moves. The AI assists, but humans make the decisions.

Market volatility affects all investments. Your segregated account protects your funds from the platform's own risk, but not from market losses. Your analyst helps you diversify across assets to manage downside and adjust your strategy if conditions shift.

Yes. You can request account closure at any time and withdraw your remaining balance. There is no penalty - just submit your request and your funds are returned to you.

Each member receives a dedicated financial analyst who combines professional market knowledge with AI tools to build and manage your portfolio. They explain every decision and are available to adjust your strategy as your goals and circumstances change.

Visit the login page, enter your email and password, and complete two-factor authentication for security. Once verified, you land on your dashboard where you can view your portfolio, approve trading signals, and manage deposits and withdrawals.

A Cryptolend review means your analyst presents market analysis and trading recommendations tailored to your risk profile and goals. You get to read the reasoning, ask questions, and approve or adjust before anything happens - full transparency and control.

Yes. You can make additional deposits anytime via EFT, card or other supported methods. Your analyst can also adjust your overall strategy and asset allocation as you grow your capital and your investing experience.

The minimum deposit for a trading account is R4,100. It's deliberately low so you can start small and add capital once you're comfortable with how the platform works.

Yes. A free demo account lets you practise with the same interface and live pricing before you commit real capital.

Yes. Withdraw your balance and tell the support team. There is no cancellation fee and no waiting period.

Yes, the same login works on the mobile phone app and the desktop browser, protected by two-factor auth for extra security.